Refund Policy

We want FormFlo customers to feel they can trial the product risk-free. This Refund Policy explains when and how you can get money back from Rishmathi Tech Ventures Pvt Ltd.

1. Cooling-off period (first 7 days)

If you cancel within 7 days of your first paid subscription (the “cooling-off window”), you are entitled to a full refund of the amount paid for that subscription, no questions asked.

• The cooling-off window applies only to your first annual subscription, not to renewals or expansion-pack top-ups.
• Bank fees / payment gateway charges (if any) are non-refundable but Zoho Payments does not levy these for standard methods.

2. Pro-rata refund (after the cooling-off window)

After the 7-day window, if at any point during a paid annual term you are no longer happy with the Service, you may request a pro-rata refund for the remaining whole months of your subscription. The calculation is:

refund = (annual_fee_paid / 12) × full_months_remaining

• “Full months remaining” is counted from the calendar date of your written cancellation request, rounded down to whole months.
• Once a refund is processed, your access is downgraded to read-only for 30 days and then permanently removed (see Privacy Policy §6).
• Expansion packs purchased mid-term are refunded under the same pro-rata rule, anchored to that pack's own purchase date.

3. Worked example

You paid ₹5,988 for an annual plan on 1 January. On 15 May you decide to cancel.
Full months remaining after the cancellation date = 7 (June, July, … December).
Refund = (5,988 / 12) × 7 = ₹3,493, credited back to the original payment method within 7–10 business days.

4. Non-refundable situations

Refunds will not be granted in the following cases:

• The organization has been terminated by us for material breach (prohibited content, security abuse, fraud, repeated FUP violations).
• The remaining subscription period is less than one full month.
• The customer is requesting a refund of a renewal that was previously billed and used.
• Add-on / professional services purchased separately (e.g. custom integrations) where work has already begun.

5. How to request a refund

1. Email contact@rishmathi.com from the Org Admin's registered email address.
2. Subject: Refund request — <organization-name>.
3. Include the reason for cancellation (so we can improve), the original order ID or Zoho payment ID, and the date you would like the cancellation to take effect.
4. We will acknowledge within 2 business days and process the refund (if eligible) within 7–10 business days to the original payment method.

6. Disputes

If you believe a refund decision is incorrect, you may escalate to contact@rishmathi.com within 15 days of our response. Unresolved disputes are subject to the governing law & jurisdiction clause of the Terms (Hyderabad, Telangana, India).

7. Contact

Rishmathi Tech Ventures Pvt Ltd · Hyderabad, Telangana, India · contact@rishmathi.com